Dear Valued Members and Customers,

The safety of our employees, their families and our valued members, customers, and partners is of great importance to Landmark.  Because of the recent resurgence of the COVID-19 virus, we have made the decision to temporarily close our offices and facilities to the public.

We are maintaining all of our services and business continuity throughout this harvest season and will continue to accept grain into our facilities.  The following are a few division-specific changes we’re addressing to reduce our members’, customers’ and employees’ potential exposure of COVID-19:

Agronomy Operations

  • We’ll be accepting phone orders and payments by credit card only for pick-up orders.
  • Customers will be asked to back up to the loading dock doors, open their tailgate, and get back in their vehicles.  Landmark staff will load the product.
  • Inbound and outbound drivers need to stay in their vehicles, including drivers for dry/liquid fertilizer.
Animal Nutrition Operations (Including the Burlington Country Store)

  • We’ll be accepting phone orders and payments by credit card only for pick-up orders.
  • Customers will be asked to back up to the loading dock doors, open their tailgate, and get back in their vehicles.  Landmark staff will load the product.
  • Inbound and outbound drivers are required to stay in their vehicles, but are permitted outside of their trucks to empty their hoppers.  Landmark employees will not be emptying hoppers unless there is a physical impairment that prohibits the driver from emptying the hopper themselves.
Energy Operations

  • Energy drivers will be isolated to loading facilities and delivery operations only.  Customer tickets will be  left at tank if necessary, otherwise mailed or emailed.
Grain Operations

  • We will give customers outbound scale tickets by electronic means (picture of the ticket sent via text or email), placed between sliding windows, or in a drop box near a door.
  • Inbound and outbound drivers are required to stay in their vehicles.  They are permitted outside of their trucks to empty their hoppers. Landmark employees will not be emptying hoppers unless there is a physical impairment that prohibits the driver from emptying the hopper themselves.
  • Signs will be placed on the scale house door and the scales noting the office phone number if the driver wants to call using a mobile phone instead of using the intercom.

We’ll continue to maintain our services associated with HVAC, our convenience stores, and unmanned pumps by following our current safety policies and processes as they relate to COVID-19.

Signage will be placed throughout our campuses with phone numbers you may call if you have questions or need assistance.  You may also obtain a list of location phone numbers by visiting the following page:  https://www.landmark.coop/locations/

We appreciate your continued patience during these unusual and trying times.  If you should have any questions, please feel free to reach out to your Landmark Account Manager, Landmark Location, or email us at info@landmark.coop.